Effective Date: Friday 9, 2025
Customer no-shows
→ You get paid.
Customer cancels within 24 hours
→ You get paid.
Customer didn’t “vibe” or had personal issues
→ You get paid.
Pacaya issues a goodwill refund
(for first-time complaints or edge cases)
→ We cover it — your payout is safe.
You cancel the event
→ Customer gets a full refund, you don’t get paid.
You no-show
→ Full refund to customer, no payout to you, plus a strike.
Event was misleading or unsafe
(Wrong time/location, poor behavior, or broken trust)
→ Refund issued, payout withheld, host review triggered.
1st refund dispute
→ Pacaya absorbs cost, you’re protected.
2nd dispute in 60 days
→ Payout held until resolved.
3+ disputes in 90 days
→ Temporary suspension until issues are addressed.
Host Pro Shield guarantees your payout, no matter what.
Pacaya covers all disputes.
No lost payouts, ever.
Available to Pro Hosts at $X/month.
