Refund Policy for Customers

Effective Date: Friday 9, 2025

When You’ll Get a Refund

• Event canceled by host
  → You’ll always get your money back.

• You cancel (24+ hours before start)
  → Full refund.

• Event changed or didn’t happen as promised
  (Wrong time, location, or unsafe conditions)
  → Full refund.

• Platform error
  (e.g., double charge or technical glitch)
  → Full refund.

When Refunds Don’t Apply

• No-shows
  → If you don’t attend, no refund.

• Late cancellations (less than 24 hours before)
  → Non-refundable.

• “Didn’t vibe” or wasn’t your scene
  → Personal preference is not a valid reason for a refund.

Special Cases

If something goes wrong and doesn’t fit the categories above, we may issue a goodwill refund. In those cases, Pacaya covers the cost — not the host.

Our Promise

• We protect customers from unsafe or misleading events.

• We protect hosts from unfair refund abuse.

• Our system keeps both sides safe, so you can focus on the experience.

Need a Refund?

• Tap Request Refund in your bookings.

• Our team reviews all requests within 48 hours.