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Stay safe and enjoy your Pacaya journey!

At Pacaya, your safety is our top priority. Whether you’re exploring local activities online or meeting fellow enthusiasts in real life at activities and events, we want to ensure that your experiences are enjoyable and secure.

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Safety and Trust Guidelines

By following these safety guidelines, you can enjoy the benefits of Pacaya while ensuring your well-being and creating memorable experiences. Remember that your safety is a shared responsibility, and we’re here to support you every step of the way. If you ever have concerns or need assistance, please don’t hesitate to contact us at support@pacaya.com.

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In-app safety protocol

We have an in-app safety protocol to send notifications to your next of kin or emergency contacts in the following scenarios:

  • Your Location: Share your location with friends or family.
  • Safety Check: Notify your emergency contacts if you’re in danger or need help.
  • Arrival Notification: Inform your contacts when you arrive safely at your destination.
  • Feeling Uncomfortable: Alert your contacts if you feel uneasy.
  • Immediate Danger: Send an emergency alert if you’re in immediate danger.
  • Health Issue: Notify your contacts if you encounter a health issue.
  • Lost or Disoriented: Inform your contacts if you get lost or disoriented.
  • Need a Quick Exit: Send a quick exit alert if you need to leave an event urgently.
  • Car Trouble: Notify your contacts if you experience car trouble.
  • Check-in Reminder: Remind yourself to check in with your contacts.
  • Late Night Walk Home: Share your location during late-night walks.
  • Unexpected Stay Over: Inform your contacts about an unexpected stay.
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General Safety Tips

  • Use Reliable Information: Verify the details of activities/events, including the venue, date, and time. Ensure they match the information provided in the app.
  • Personal Information: Be cautious about sharing personal information with others. Avoid sharing sensitive data like your home address, phone number, or financial details.
  • Stay Informed: Stay updated on the latest guidelines and regulations in your area, especially if they relate to gatherings and events.
  • Trust Your Instincts: If something doesn’t feel right or makes you uncomfortable, trust your instincts. Your safety and well-being come first.
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Meeting in Real Life

  • Meet in Public Spaces: Whenever possible, choose public and well-lit venues for activities/events and meetings. Popular parks, cafes, and community centers are good options.
  • Share Plans: Inform a trusted friend or family member about your plans, including the event details and your expected return time.
  • Travel Safely: If the event requires travel, make transportation arrangements in advance and ensure you have a safe way to get home.
  • Group Settings: Preferably, attend activities/events with friends or in groups, especially if you’re meeting new people.
  • Respect Boundaries: Respect the personal boundaries and comfort levels of others. Always ask for consent before taking photos or sharing contact information.
  • Stay Sober: Avoid excessive alcohol or substance use during activities/events, as it can impair judgment and safety.
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Online Interactions and Emergencies

  • Online Communication: Use the in-app messaging feature to communicate with fellow participants before the event. Report any suspicious or inappropriate behavior.
  • Privacy Settings: Review and adjust your privacy settings in the app to control what information is visible to others.
  • Report Concerns: If you encounter any issues or have concerns related to safety during an event or with another user, report it to Pacaya support immediately.
  • Emergency Contacts: Keep a list of emergency contacts handy and know how to reach local authorities or emergency services if needed.
  • Emergency Plans: Be familiar with the emergency procedures and exits at event venues.