Privacy Policy

Pacaya Privacy Policy

Effective Date: August 15th, 2024

Introduction

Welcome to Pacaya! Your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our app. Please read this policy carefully. By using Pacaya, you agree to the practices described here.

1. Information We Collect

A. Personal Information

Profile Information: When you create a profile, we collect your name, email address, phone number, and profile photo.
Location Data: Depending on your settings, we collect your exact location or general area to enhance your experience.

B. Activity Data

Event Participation: We collect information about the events you join, your interactions with other users, and your activity preferences.
Messages and Communications: We collect and store your messages and communication data for the purpose of delivering and improving our services.

C. Usage Data

App Usage: We collect data on how you use Pacaya, including the features you interact with and the duration of your sessions.
Device Information: We collect information about your device, including the device type, operating system, and IP address.

2. How We Use Your Information

A. To Provide and Improve Our Services

Service Delivery: We use your information to deliver, personalize, and enhance your experience on Pacaya.
Event Recommendations: We use location and activity data to recommend events, activities, and connections tailored to your preferences.

B. To Communicate With You

Notifications: We send notifications about updates, events, and important information related to your use of Pacaya.
Customer Support: We use your contact information to respond to your inquiries and provide support.

C. For Security and Compliance

Account Security: We use data to monitor and protect against unauthorized access and to ensure the security of your account.
Legal Compliance: We may use your information to comply with legal obligations and to enforce our terms of service.

3. Privacy Controls

Location Sharing

Exact Location: You can choose to share your precise location in real-time.
General Area: You can opt to share a broad area, like your city or neighborhood.
No Location: You can choose to keep your location private.

Profile Visibility

Public Information: You can control which parts of your profile are visible to other users.
Visibility Settings: Adjust your visibility settings in the “Privacy Settings” menu.

4. End-to-End Encryption

Data Security

Encryption Protocols: We use AES-256 encryption to protect your data. All communications are encrypted end-to-end using Diffie-Hellman key exchange and TLS.

Encryption Status

Encryption Indicator: A security icon or notification will show when your communication is encrypted.

5. Privacy Policy

A. Data Collection

Information Collection: We collect information as outlined in Section 1.
Purpose: We collect this data to provide and improve our services.

B. Data Storage

Storage Details: Your data is stored securely on encrypted servers.
Retention: We retain your data as long as necessary to fulfill the purposes outlined in this policy.

C. User Rights

Access and Modification: You can access, modify, or delete your data through your account settings.
Data Deletion: You can request the deletion of your account and data by contacting support.

D. Third-Party Sharing

Disclosure: We do not share your personal data with third parties except as required by law or to provide our services.
Opt-Out: You can opt-out of data sharing for advertising or analytics purposes by adjusting your settings.

6. Anonymous Mode

A. Profile Setup

Delayed Profile Creation: You can explore Pacaya anonymously without providing personal information.
Limited Interaction: In Anonymous Mode, you can browse but not fully participate until you complete your profile.

B. Anonymized Identifier

User ID: An anonymized identifier will be used until you decide to reveal more information.

7. Sharing Anonymized Data with Partners

Pacaya may share anonymized data with selected partners to enhance our service offerings and improve user experience. These partners might include research institutions, marketing analytics firms, and third-party service providers. For example, research institutions may use anonymized data to study social behaviors and community trends, while analytics partners might analyze how users engage with the app to help us optimize features.

Your Privacy and Security: Any shared data is fully anonymized, ensuring that no personally identifiable information (PII) is exposed. We apply industry-standard encryption methods and data protection practices to safeguard your information. Moreover, all partners undergo a rigorous vetting process to comply with Pacaya’s privacy and security policies.

Your Control: You have complete control over your data preferences. If you wish to turn off data sharing, you can do so at any time by navigating to the Preferences page in the app. This ensures you remain in control of your data usage.

8. Consent Review

By using Pacaya, you consent to certain permissions essential for providing our services, such as access to your location for activity suggestions and interests for better recommendations. We believe in transparency and want to assure you that we only access what is necessary to deliver an exceptional experience.

Review Your Permissions: At any time, you can review the permissions you’ve granted Pacaya. Go to the Preferences page within the app to check or modify these settings. Our commitment to privacy ensures that we never access or share your information without your explicit consent.

Data Security: Rest assured, your personal data is securely stored, and all permissions granted are used solely to enhance your user experience on Pacaya. We adhere to strict data protection guidelines and regularly review our policies to align with global standards.

9. Data Deletion Requests

We respect your right to privacy, including the right to delete your data. If you wish to delete your account and associated data, please email us at support@pacaya.com with your request. The process might take a few weeks to complete, as we aim to thoroughly and securely remove all your data from our systems.

Compliance: Pacaya adheres to data privacy regulations in the US, EU, and African countries, including the GDPR, CCPA, and similar regional laws. We take data deletion requests seriously and follow all necessary steps to ensure compliance with applicable laws while respecting your right to be forgotten.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our app and updating the effective date. Your continued use of Pacaya after changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: support@pacaya.com
Address: Atlanta, GA 30326

Thank you for trusting Pacaya with your personal information. We are dedicated to protecting your privacy and providing you with exceptional local adventure experiences.